Returns and Exchange
Return order?
You have the right to return your order within 14 days of receipt without giving any reason. You will then be credited with the full order amount, if the product is provided in it's original condition. Only the costs for returning from you to us are at your expense. If you use your right of returns, the product must be returned to us with all accessories and in original condition, packaging and packing slip. To make use of the right of return, you can register the order for return in your account. You can also contact us via info@zolenzo.com. We will then refund the order amount within 14 days after registration of your return, provided that the product has already been returned in good condition, according to our policy.
Exchange product?
Do you want to exchange the product? That's also possible of course. Then we kindly request you to return the order according to the return instructions above and you can simply place a new order.
Conditions for Exchange & Return
- The shipping costs from you to us are for your account.
- The item must be returned undamaged, unused and in original packaging to our return-address.
- The return must be sent to us with your name, order number and packing slip.
- Returns must be registered within 14 days of receipt .
- Returns must be received by us within 30 days after the registration period of return.
- For the refund of the purchase price, please clearly state your bank account number.
Return the product to:
Zolenzo - Returns
Jelle Zijlstraweg 178
1689ZX Zwaag
THE NETHERLANDS
