Privacy Policy

Privacy Policy

Zolenzo, located at Nieuwe Noord 38M Hoorn NEDERLAND, is responsible for the processing of personal data as shown in this privacy statement.

Contact details: Nieuwe Noord 38M Hoorn THE NETHERLANDS 0627004493

Personal data that we process
Zolenzo processes your personal data because you use our services and / or because you provide them yourself. Below is an overview of the personal data we process:

- First and last name
- Address data
- Phone number
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Location data
- Information about your activities on our website
- Data about your surfing behavior across various websites (eg because this company is part of an advertising network)
- List of contact details of the customer via an app
- Internet browser and device type
- Bank account number
- Handling your payment
- Sending our newsletter and / or advertising brochure
- You can call or e-mail if necessary to carry out our services
- Give you the opportunity to create an account
- To deliver goods and services to you
- Zolenzo analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.
- Zolenzo follows your surfing behavior on various websites with which we tailor our products and services to your needs.
- Zolenzo also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Special and / or sensitive personal data that we process
Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardian. However, we can not check if a visitor is older than 16. We therefore encourage parents to be involved in the online activities of their children
to prevent the collection of data about children without parental consent. If you are convinced that we have collected personal data about a minor, please contact us via then we will delete this information.

For what purpose and on what basis we process personal data
Zolenzo processes your personal data for the following purposes:

How long we store personal data

In general, we do not store your data longer than necessary for the purpose for which we have collected your data. We will then delete or anonymize your data unless we need certain data for a different purpose. If that is the case, we have a basis for this and we will ensure that these data are only accessible for that other purpose. For example, we need to keep a lot of documentation for a minimum term on the basis of the law. In many cases, only data that is necessary to meet our legal obligations will be stored. For tax reasons we keep information such as invoices, receipt confirmations and other documents for at least 7 years. After these retention periods the personal data will be deleted or anonymised if we still want to use them for statistical purposes.

Sharing personal data with third parties

Zolenzo does not sell your details to third parties and only provides them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Zolenzo remains responsible for these processing operations.
Cookies are also placed on this website by third parties.

These are for example advertisers and / or social media companies.

Cookies, or similar techniques, that we use

Zolenzo uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the first visit to this website
the browser of your computer, tablet or smartphone. Zolenzo uses cookies with a purely technical functionality. These ensure that the website works and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to be able to use it
optimize. In addition, we place cookies that keep track of your browsing habits so that we can offer customized content and advertisements. On your first visit
on our website we have already informed you about these cookies and asked permission for their placement. You can opt out of cookies by your
configure the internet browser so that it no longer saves cookies. In addition, you can also view all information previously stored through the settings of your browser
remove. For an explanation, see:

View, modify or delete data
You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. In addition, you have
the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us for the personal data we have in your possession computer file to you or another organization you mentioned. Do you wish to exercise your right of objection and / or right to data portability?
or if you have any other questions / comments about data processing, please send a specified request to To be sure that
the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine
readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black. This is to protect your privacy.
Zolenzo will respond to your request as soon as possible, but in any case within four weeks. Zolenzo would also like to point out that you have the opportunity
to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.


How we protect personal data
Zolenzo takes the protection of your data seriously and takes appropriate measures to abuse, lose, unauthorized access, unwanted
disclosure and unauthorized modification.

Zolenzo has appropriate physical means and management procedures to protect the data we collect and thus prevent unauthorized access or disclosure, to keep data accurate and to guarantee the correct use of the data.
We use Secure Sockets Layer (SSL) encryption when collecting and transferring confidential data such as credit card information. SSL encryption is designed so that data is unreadable for everyone except us. This security measure works when you see the icon of an intact key or a closed lock at the bottom of your browser screen. The icon you see depends on the browser you use.
Credit card numbers are only used for processing payments and are not used for other purposes. Zolenzo has subscribed to a fraud management service as part of our real-time payment processing. This service offers you and Zolenzo extra protection against credit card fraud to protect your financial data.

If you have the impression that your data is not secure or that there are indications of abuse, please contact our customer service or via


Changes to this statement

If there are changes to the terms and conditions of the Zolenzo online privacy statement, these changes will be published and the revision date of this document will be updated. This way you always know what information we collect online, what we do with this data and what choices you have in this. In case of significant changes to this statement, Zolenzo will report this to customers who are concerned.

This statement was last updated on 29-05-2023